The Main Purpose of the Restaurant
The main purpose of the restaurant is “Serving and Providing Food and Drink Services for the Public with the aim of making adequate profits”. The expectation to be achieved by F&B operations is the achievement of Guest Satisfaction.
The success of a food processing industry will largely depend on the satisfaction of consumers who consume food products produced by food processing kitchens. Besides good service quality, the high quality of a food product plays an important role in efforts to achieve customer satisfaction.
Specifically regarding the quality of food products, customer satisfaction depends on 6 (six) main factors (Food Quality Factors), namely:
- Food appearance
- Food Hygienic
- Aroma of Food
- Taste of Food
- Food Texture
- Nutritional Value of Food
The six factors above must be stated as a whole that can be called high quality.